Tech Support Specialists

IN THIS ROLE, YOU WILL

• Be trained or assigned to assist in Network and System Admin duties, tasks, and projects
• Be trained or assigned in managing the Information Security policies and protocols of the company
• Provide first-level support and resolution to end-user’s IT concerns in a responsive and service-oriented manner
• Troubleshoot software, hardware, and network related problems
• Help manage servers and network devices
• Setup accounts, install software, and configure IT products
• Assist in setup, transfer and configuration of workstations
• Conducts research, perform proof-of-concept, and implement IT projects

WE’RE LOOKING FOR REALLY GOOD PEOPLE WHO ARE/HAVE

• Experience or exposure to Network and Systems–a definite advantage
• Experience, exposure, or interest in Information Security–a definite advantage
• Windows environment, Active Directory
• Linux OS
• Advanced Networking skills
• Structured cabling
• Fortigate firewall configuration
• Cisco router configuration
• CRM systems: remote VPN/remote desktop, SalesForce, SalesPage

REQUIREMENTS:

Candidate must possess at least a Bachelor’s/College Degree, Computer Science/Information Technology or equivalent.

• Has an excellent command and understanding of the English language, both oral and written
• Willing to work extended hours, shifting schedule, and weekends
• Ability to adjust to changing conditions or priorities
• Mobile and able to lift or move IT equipment
• Puts security in high consideration, consistently follows procedures, protocols, and policies
• Has the initiative, and has high level of analytical thinking
• ABILITY AND ATTITUDE TO GET THE JOB DONE

Find out more about Civicom Pacific at www.civi.com and our Feathers Project at www.feathersproject.org.