Overseeing
Manager

For our Alabang Site

Qualification and Requirements

Management or supervisory-related work experience a must
Excellent English Communication and Comprehension
Strong Leadership
Client Relationship Management
Conflict Management and Resolution
Project Management
Familiar with transcriptions and CRM platforms, including software
Proficient in using Microsoft Office and Open Office
Must be willing to work in site with work hours from Tuesday to Saturday 4:00 AM to 1:00 PM (GMT+8) with most Sundays and Mondays and US Holidays off
Must be able to adapt to changing roles and demands, a team player, and have the ability to multitask.
Goal oriented, pay very close attention to detail, and have the ability to work until the job is done in order to meet tight deadlines

* Typical work days are Tuesday to Saturday from 4am to 1pm with possibilities of being assigned in the night shift from 12am to 9pm.

Employment Package

Full-time work, regular employment upon successful completion of the probationary period
Good career growth and learning opportunities
Company-sponsored Health Maintenance Coverage
Quarterly Incentives
Company-sponsored Gym or Boxing Membership

Apply in
Alabang

Apply in
Mactan

Duties and Responsibilities:

Handling day-to-day operations of the business unit
Developing and maintaining good solid relationships with clients
Building the business and identifying new areas for growth
Oversee day-to-day operations of new teams which are 1-2 months from the date of launch, but not exclusively.
Monitor client usage and team performance.
Point of assistance to assigned teams if the workload exceeds capacity. Hands on approach to management and will extend assistance through transcription and data management as needed, on a regular basis.
Evaluating procedures and looking for more efficient ways of conducting processes across the department
Supervising employees in a fair, consistent manner; motivating, disciplining, and resolving conflicts on a regular basis
Implementing workflow policies/procedures and key metrics, and recommending improvements as part of the management team
Drafting memos and reports for relevant audiences
DOING WHATEVER IT TAKES TO GET THE JOB DONE!