Healthcare Specialists

For our Alabang and Cebu Sites
We are in need of enthusiastic and smart people with a passion to support people and a great acumen for business.
Civicom addresses common bottlenecks and pain points that exist throughout the patient-provider journey. Civicom applies a thoughtful combination of technology and human intervention that delivers the speed and accuracy of a machine, with the intuition and compassion that only a human can provide.
MAJOR TASKS & RESPONSIBILITIES:
  • Responsible for verifying patient benefits with the Insurance Providers in order to explain them well to the patients,
  • Schedules patients for appointment,
  • Collects insurance ID, phone numbers of insurance companies, patients’ full names and date of birth,
  • Responsible for capturing lead information from the info@nysspt.com email and via inbound phone calls: full names, phone numbers, emails, insurances, date of birth & lead source,
  • Adds, updates, and maintains the lead database spreadsheet with said pertinent information,
  • Manages voicemail, internal emails, and Info@nysspt.com by answering/addressing them accordingly or directing them to the appropriate departments while housekeeping the main inbox,
  • Manages G-chat,
  • Communicates with the Office manager on any important voicemails that are non-scheduling/non-leads related,
  • Manages appointments: scheduling and rescheduling of evaluation appointments, confirms all evaluations and all patients for the following day, explains what patients need on the day of the first visit (come 15 min early, be in gym attire that gives easy access to injured body part, bring in prescription, insurance cards, and any other medical documentation related to injury),
  • Responsible for the overall patient call experience by receiving them in a welcoming manner,
  • Answers all questions to the best ability or reroute the caller to the office manager, collecting their contact information and best time to call if office manager is unavailable, and emailing the office manager on their behalf on when they will get a response,
  • Performs other administrative and clerical duties for owner and office manager.
  • Do whatever it takes to get the job done!

Apply in
Alabang

Apply in
Mactan

REQUIREMENTS:
  • Healthcare, Physical Therapy, fitness experience is a plus
  • Strong interpersonal, written, and oral communication skills
  • Strong proficiency in Microsoft Office
  • Excellent telephone etiquette and ability to manage competing priorities i.e. calendar management
  • illing to work in our offices in Alabang, Muntinlupa or iMez, Lapu-Lapu City, Cebu
  • Willing to work US business hours (8am – 5pm, ET, 9am – 6pm, ET, or 10am – 7pm, ET)